The findings of Mobiquity’s cross-industry customer loyalty survey points to two important insights for banks and credit unions: Congrats! Our survey found your digital customer experience to be ahead of other industries, such as insurance and retail. Don’t sit back and celebrate quite yet. A solid digital experience is table…

By: Brian Levine, VP of Strategy and Analytics, Mobiquity As companies navigate the changing landscape of the last 18 months, everyone seems to be asking the same question: “which changes are purely circumstantial, and which are here to stay?” Based on a recent Mobiquity survey about digital adoption and its…

New research has uncovered an opportunity for c-stores to increase revenue by millions of dollars annually. The catch? It’ll be gone in four minutes. A recent study by Mobiquity highlights a substantial segment of customers who fill up their tanks and drive away from c-stores without ever walking into the…

By: Teun Schutte, Mobiquity It’s no longer “news” that the COVID-19 pandemic accelerated digital transformation. Consumer behaviors and preferences shifted seemingly overnight as people sought safe, convenient ways to get the products and services they needed. As the proverbial dust started to settle, Mobiquity surveyed consumers about their digital behaviors…

By: Ruby Walia, Mobiquity It’s no secret that younger consumers have embraced digital banking. Having grown up in an era marked by major advances in technology and network connectivity, with instant access to one-click-or-swipe products and services, this cohort has demonstrated a preference for electronic engagement over face-to-face interactions. However…

By: Howard Moore, Mobiquity Mobiquity’s Global Benchmark for Sustainable Banking Research Report highlights the difficulties faced by senior executives in the Financial Services industry. A landscape that was changing at an increasingly rapid pace has, along with the customers it serves, faced a massive challenge during the COVID-19 pandemic. …

By: Ruby Walia, Mobiquity The ethical imperative to leave a healthy planet to future generations makes it necessary to look at banks’ sustainability efforts against a broad canvas of how banking products and services, customer lifestyles and expectations, and technology are evolving. For over 500 years, retail banking followed a…

By: Ruby Walia, Mobiquity The impact of COVID-19 has been far-reaching, impacting a wide swath of industries. Businesses have had to adapt to unfamiliar operating conditions and a difficult macroeconomic environment. They’ve been forced to rethink models and strategies amid shifts in customer preferences and circumstances. …

By: Andrew Capozzi, Mobiquity The technology and promise of self-serve kiosks has evolved greatly in the past 40 years. …